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WASA Transitions To E-Billing — Now Sole Platform For Bill Dissemination

The Water and Sewerage Authority (WASA) said it is pleased to announce a “significant step forward in modernizing its operations and enhancing customer experience.” Effective from 3rd February, 2025, WASA began transitioning to E-billing as the sole platform for bill dissemination. The Authority said this initiative aligns with its “commitment to sustainability, cost efficiency, and improved customer convenience.”

In a News Release on Friday (7th February, 2025), WASA notes that all new customers applying for a water service connection at any WASA Customer Service Centre, will be required to provide an email address during the application process. Bills will be delivered exclusively through the E-billing platform, ensuring quick and easy access to billing information.

WASA is encouraging all existing customers to update their billing preferences to E-billing through the following options:
  • Visit any of WASA's nine (9) Customer Service Centres to revalidate or provide an email address.
  • Update online via the Authority's website, where customers can also complete the Customer Service Improvement Survey.
  • Scan the QR Code displayed on their current bills to access the E-billing registration portal.

The Authority said the transition to E-billing offers numerous advantages for customers and the environment, including:
  • Uninterrupted Bill Receipt: Ensure timely delivery of bills directly to your email.
  • Quick and Easy Access: View and manage bills online at your convenience.
  • Ease of Doing Business: Stay updated with the latest billing information and payment options.
  • Environmental Contribution: Reduce paper usage, lower carbon emissions, and contribute to saving trees.

According to WASA, “The move to E-billing is a key component of WASA's broader strategy to reduce its carbon footprint, modernize operations, and re-engineer processes for greater efficiency. By embracing digital solutions, WASA aims to provide a seamless and eco-friendly experience for its customers.”

WASA is urging all customers to “make the switch to E-billing to avoid disruptions in bill receipt and to join the Authority in its mission to promote sustainability.” The Authority added, “Together, let's embrace a greener, more efficient future.”

For assistance or more information, customers can visit any WASA Customer Service Centre, access the Authority's website, or call the Customer Contact Centre at 800-4420 to 800-4426.

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