PTSC Issues Statement On Allegation of Bus Driver Discourtesy
The Public Transport Service Corporation (PTSC) said it is aware of a social media post currently circulating which alleges discourteous conduct by a bus driver towards passengers, while onboard one of the Corporation's services.
In a statement issued today (Sunday 22nd February, 2026), the PTSC said, “The matter is being treated with the utmost seriousness, and the Corporation has initiated an internal investigation to fully establish the circumstances surrounding the incident. Appropriate action will be taken upon the conclusion of this process. We remain firmly committed to providing a safe, respectful and reliable public transport service. While the investigation is ongoing, the Corporation continues to reinforce its standards of professionalism, courtesy and customer care among all members of staff.”
The statement concluded by saying, “The Corporation thanks members of the public for bringing concerns to its attention and assures commuters that all complaints are reviewed and addressed in a fair and transparent manner, as customer satisfaction remains a core priority.”
The statement comes after a woman reported a recent embarrassing and disrespectful encounter on a PTSC bus ride from Port-of-Spain to Arima, in which she was traveling with her two (2) children. The mother alleges she purchased three (3) bus tickets at City Gate — one (1) for herself and two (2) for her children — before boarding the bus (HDT 4014). Having not used the service in more than a decade, she said she was unfamiliar with the ticket procedure.
She claims that when she handed the tickets to the bus driver, he responded loudly, questioning why she was giving him the tickets. When she asked if she had done something wrong, the driver allegedly raised his voice again, implying she should have known what to do with the tickets. The woman said she stood at the front of the bus for several minutes with her children as the exchange unfolded, feeling embarrassed in front of other onlooking passengers.
Another commuter eventually informed her that she was required to tear the tickets herself and place them in a bin near the driver.
The mother maintains that the situation could have been resolved with a brief and respectful explanation of the process. She further recounted that upon arrival in Arima, her 3-year-old son happily told the driver “goodbye,” but was ignored — an interaction she described as especially hurtful.
An internal investigation has been launched by the PTSC into the alleged discourteous conduct of the bus driver.
More on this as it becomes available.
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